Al Yalayis Government Transactions Center
Delete your AY Connect account
You can request deletion of your AY Connect account and associated data even if you can no longer sign in or have uninstalled the app.
Request deletion by email
- Email info@aygtc.ae with the subject AY Connect account deletion request.
- Include the email address or mobile number registered with AY Connect so the team can locate your account.
Keep passwords, one-time codes, payment card details, and copies of identity documents out of your email.
What happens to your data
Your request covers your AY Connect account and associated data, including your profile and sign-in details, uploaded documents, and service application data held by AY Connect.
Some records, such as invoices, payment records, or service application records, may need to be retained for legal or regulatory reasons. If retention applies, ask the support team which records are kept and for how long.